Retrieve an Order

Retrieves the status and full details of a previously placed order. Use this endpoint to poll for completion after calling Place Order.

GET /api/orders/{id}

Parameters #

ParameterTypeDescription
idintegerThe tracking ID returned by the Place Order endpoint.

Returns #

FieldTypeDescription
idintegerThe tracking ID.
statusstringThe current status of the order. See Status Values below.
orderNumberstringThe order number assigned to your order. Available immediately when the order is placed.
errorMessagestringThe reason for failure. Only present when `status` is `"Failed"`.
orderobjectThe full order details. Only present when `status` is `"Completed"`. See Order Object page.

Status Values #

StatusMeaning
PendingThe order is queued and being placed. Continue polling.
CompletedThe order is placed and the `order` field contains the full details, including totals and prices.
FailedPlacement failed. The `errorMessage` field describes why.

Example — Pending #

{
  "id": 4711,
  "status": "Pending",
  "orderNumber": "20002502"
}

Example — Completed #

{
  "id": 4711,
  "status": "Completed",
  "orderNumber": "20002502",
  "order": {
    "orderNumber": "20002502",
    "placedAtUtc": "2026-05-05T13:14:30Z",
    "latestDeliveryDate": "2026-05-13T00:00:00",
    "reference": "PO-2026-0042",
    "comment": "The clothes should be at Jet Sport by monday",
    "originOfDelivery": "Tee Jays Warehouse",
    "deliveryAddress": {
      "name": "Football Club ABC",
      "address": "Stadium Road 1",
      "zip": "8800",
      "city": "Viborg",
      "country": "DK",
      "contactPerson": "Peter Smith"
    },
    "currency": "DKK",
    "subTotal": 2817.03,
    "vat": 704.26,
    "vatRate": 25.0,
    "total": 3521.28,
    "designs": [
      {
        "designId": 299571,
        "designMul": "MUL327815",
        "designTitle": "Home kit",
        "instances": [
          { "size": "M", "quantity": 1 },
          { "size": "L", "quantity": 1 },
          { "size": "XL", "quantity": 5 }
        ]
      },
      {
        "designId": 298791,
        "designMul": "MUL327187",
        "designTitle": "Away kit",
        "instances": [
          {
            "size": "M",
            "quantity": 5,
            "name": "Smith",
            "number": "10"
          },
          {
            "size": "L",
            "quantity": 7,
            "name": "Jones",
            "number": "27"
          }
        ]
      }
    ],
    "logos": [
      {
        "logoId": 100113,
        "logoSku": "151107",
        "logoTitle": "Club Crest",
        "quantity": 18
      },
      {
        "logoId": 494679,
        "logoSku": "1019141",
        "logoTitle": "Number transfer",
        "quantity": 5,
        "value": "1"
      }
    ]
  }
}

Example — Failed #

{
  "id": 4711,
  "status": "Failed",
  "orderNumber": "20002502",
  "errorMessage": "Design 299571 is not finalized — only approved designs (status=Done with assigned product number) can be ordered."
}